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Info Center

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• About PADiLLY
  
• Product Information
  
• Placing Your Order
  
• Shipping
  
• Sales Tax
  
• Return Policy
  

About PADiLLY

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PADiLLY is a German-American family business and our mission is to bring beautiful, high quality, natural toys from Germany, Europe and around the world into the hands of kids, create fun, and make memories. All toys and accessories available through PADiLLY are of exceptional beauty, educational value, and were carefully selected by the PADiLLY Team.

Before an item gets placed on one of PADiLLY's pages, it has to pass the rigorous test of complying with PADiLLY's high expectations for quality, educational value, design, material and fun factor.

PADiLLY – come play with us.

Product Information

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The majority of our products are made from wood. Some are hand-painted; others expose the full variety of the natural coloring and grain. Products made from natural materials vary in color. Some are lighter; others are darker. They are unique and the coloring of the items shipped might differ slightly from those pictured on our pages. Please be ensured that all products are of an exceptional quality and individual beauty.

Placing your Order

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There are several ways to shop at PADiLLY.com:

• Place your items in your shopping cart by pressing the "Add to Order" button next to the product
  and follow the secure checkout powered by Yahoo!Store;
• Browse our pages and call PADiLLY at 1-888-PADiLLY (1-888-723-4559) to place your order; or
• Print the checkout pages including your order, shipping and payment information and send it to:
  
  PADiLLY
  526 Pfeffer Dr
  Columbia, IL 62236-1006
  
  Mail orders will take longer to fill as it will take a few days
  for us to receive your order through the mail.

If you have any questions along the way, please let us know.
Enjoy your shopping!

Shipping

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Orders get processed within two business days and are shipped via the US Postal Service,
UPS, or FedEx. If you have a PO Box, please include both your street address and your PO Box.

For Example:

John Doe
555 Main Street
PO Box 123
Anytown, US 12345

Want to keep the surprise present a surprise?
Consider sending it to your office or workplace.

Please see the following table for shipping charges.

Merchandise Total	Shipping Charge
up to $100	$8.95
over $100	FREE
Alaska, Hawaii, Puerto Rico, US territories and military addresses	$14.95 - restrictions apply

We only ship to locations within the US as well as all military addresses.


We ship with UPS Ground, FedEx Ground, FedEx Home Delivery, USPS Priority, USPS Ground Advantage, and USPS Parcel Post. USPS Parcel is used when we have very large and heavy items going to Alaska, Hawaii and Puerto Rico.

Sales Tax

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PADiLLY's home is in Columbia, Illinois. We will add sales tax in the amount of 7.5% of the merchandise total to all orders shipped to an address within Illinois.

Return Policy

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All merchandise is carefully inspected before it is shipped to you to ensure the highest quality possible. To report items damaged during transport, please call PADiLLY at 1-888-PADiLLY (1-888-723-4559) and have your order number handy. We will take it from there.

We accept returns within 30 days from the date of sale.

All returns require a Return Merchandise Authorization number printed on the outside of the shipping box. Please email PADiLLY to receive your number Returns@Padilly.com. We can only accept returns of unused merchandise in its original packaging with all tags attached. You will be responsible for the return shipping costs. We encourage you to send your return with insurance and a delivery confirmation/tracking number for your protection. Refunds will be issued for the cost of the returned merchandise once we receive the package and the items are inspected. If the original order qualified for free shipping and the return causes the order to fall below the required minimum for free shipping, we will deduct $8.95 from the credit. Additional adjustments might be made for any coupons or other discounts that were used, but no longer apply. Credits will be issued for merchandise only, shipping costs are non-refundable.

Before returning any merchandise, please contact us by sending an email including your order number to Returns@Padilly.com to receive detailed mailing instructions.

Please note - all exchanges are treated as a return and a new order.

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